THE INFORMATION THAT WE COLLECT FROM YOU INCLUDES:
Personal Information: If you wish to get AdvanceTechLive services, you are required to provide all your personal information for online registration with us. The personal information includes your name, phone number, contact address, email, and other details. AdvanceTechLive will use your personal information only to contact you and for providing the services you requested from us. Your information will be saved in our database for further communication without any external threat.
Payment Information: If you register for AdvanceTechLive services you are required to have your credit card information and other payment processing information to complete the transaction process. This information is only for one time use and will not be saved for security purposes. Once the payment is processed we will render you the support with guaranteed satisfaction and support.
Cookies Information: Though this information is not directly provided by you, but we use this information from your computer for making our services better. We use the cookies information for statistical analysis purpose and update our Websites based on customer’s preferences and habits; so as to give you better services.
THE INFORMATION THAT WE GATHER ARE NEEDED FOR:
Internal Record Keeping Purpose: This helps AdvanceTechLive to identify you as our registered customer (who has securely registered with us). We can search our database for your information (that you have given us) to provide you the services at scheduled interval for the stipulated period of time as demanded by you from our online tech support team.
Re-registration or Renewal Notification Purpose: We use your information for intimating you before the expiry of your opted service, so that you can renew our service once again to make the best use of it. The notification is sent to your email or chat message. We may even use your phone number in case of urgency.
Offers and Services Promotion Purpose: We use your information for introducing our newly launched offers and services to you. This helps you to know our latest products and services offered at a lower rate to our registered customers. The services may interest you and you might purchase our products and services for added benefit and you may also introduce us to your friends.
Customer Survey Purpose: We also use your information to contact you for surveying our customers for market research. This helps us update our supports and services according to the current market need.
THE INFORMATION THAT YOU PROVIDE CAN BE CONTROLLED:
Personal Information Control: You can anytime control the use of your personal information by emailing us at our customer service email address or give us a call on our technical support number. We will not use your information for marketing purpose or any other promotional activity.
Personal Information Rectification: You can anytime rectify your incorrect or incomplete information through our customer service email address. We will rectify the information as soon as possible.
AdvanceTechLive will not sell, distribute or lease any of your personal information to third parties unless we have your permission or are required by law to do so. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. In any case if you would like a copy of the information held on you please write to customer service email address: [email protected].